Return and Exchange Methods
1. Return Conditions
Unless otherwise stated, the Company accepts returns and exchanges in the following circumstances:
a. The goods were damaged or defective at the time of receipt;
b. The goods received do not match the order.
If you need to return goods, please contact customer service within 7 days after receipt and provide "name", "order number", "contact phone number", "name of returned goods", "reason for return and photos" and other information. Customer service will assist you with the return or exchange after receipt.
Customer Service Email: nameone2023@gmail.comCustomer Service Hotline: +852 8402 8526
2. Return Instructions
a. Returned goods must be unused and free from stains or malfunctions not caused by non-human defects. The 7-day appreciation period guaranteed by the Consumer Protection Act is only for you to hesitate and confirm whether the goods meet your needs, and is not a trial period for the goods. If this store has reminded you, please keep the complete original packaging (including the outer packaging box), otherwise returns will not be accepted.
b. Returns cannot be accepted in the following circumstances:
- Exceeding the 7-day goods appreciation period.
- The goods have been unsealed and used, or damage has been caused by human factors, such as: stains, malfunctions, damage, wear, abrasions, scratches, dirt.
- The packaging of the returned goods is damaged and incomplete, or the invoice or accessories are incomplete.
- Malicious or large-volume returns.
3. Return Process
Contact customer service → Confirm that return is possible → Prepare the complete goods and invoice → Provide collection time, contact information and address → Collection will be carried out by the logistics provider commissioned by the store.
4. Refund Instructions
For credit card payments: after the return is confirmed successful, the amount will be directly refunded to the original credit card account used for payment.For cash on delivery: after the return is confirmed successful, the refund amount will be transferred to the bank account you provide.
5. Exchange Instructions
Exchange goods must be unused and free from stains or malfunctions not caused by non-human defects; if this store has reminded you, please keep the complete original packaging (including the outer packaging box), otherwise exchanges will not be accepted.
6. Exchange Process
When you and this store mutually agree to handle the matter as an exchange, please process a return under the original order and place a new order on the store; the Company will only issue an invoice to you for the difference and collect or refund such amount; if there is no difference, no separate handling will be required.
